We take your privacy seriously around here
Last Updated: October 24, 2025
Look, we're not gonna feed you a bunch of corporate jargon here. At Valorian Frontier Fitness, we value your trust, and that means being straight-up honest about how we handle your personal info.
This privacy policy explains what data we collect when you train with us, sign up for our programs, or just browse our website. We're based in Vancouver, BC, and we follow Canadian privacy laws (PIPEDA, to be specific).
Bottom line? Your info stays secure, and we only use it to make your fitness journey better. No shady business, no selling your data to random companies.
Here's what we typically gather when you interact with us:
When you sign up for membership or book a personal training session, we'll need your name, email address, phone number, and mailing address. Pretty standard stuff.
If you're doing our nutrition programs, we might also collect date of birth and emergency contact info - you know, just in case you push yourself a bit too hard during those HIIT sessions.
This includes your fitness assessment results, health questionnaires, injury history, and workout performance metrics. We need this to design programs that won't wreck you.
Your coaches track progress stuff like strength gains, endurance improvements, and body composition changes. It's all kept confidential and secure.
We collect payment card details and billing addresses when you purchase memberships or services. However, actual card numbers are processed through encrypted third-party payment processors - we don't store full card info on our servers.
Our website collects IP addresses, browser types, device info, and pages you visit. This helps us understand what's working and what needs improvement.
We also track gym check-ins and class attendance automatically through our access system.
We're not collecting data just for kicks. Here's what we actually do with it:
We're pretty protective of your info, but there are a few situations where we might share it:
We work with payment processors, email platforms, and scheduling software. These companies only get access to the data they need to do their job, and they're contractually obligated to keep it secure.
If there's a medical emergency, we'll share relevant health info with paramedics or hospital staff. Your safety comes first, always.
If we receive a valid court order, subpoena, or legal request from law enforcement, we might have to disclose certain information. We'll fight it if it seems unreasonable, though.
What we DON'T do: Sell your data to advertisers, share it with random third parties, or use it for purposes unrelated to your fitness journey. That's not our style.
We take security seriously around here. Here's what we've got in place to protect your data:
All data transmission uses SSL/TLS encryption. Payment info is processed through PCI-compliant systems.
Only authorized staff can access member data, and everything's password-protected with multi-factor authentication.
Member databases are stored on secure servers with regular backups and firewall protection.
Our team gets regular privacy and security training so they know how to handle your info properly.
No security system is 100% bulletproof, but we're doing everything we reasonably can to keep your data safe. If there's ever a breach, we'll notify you and the relevant authorities ASAP.
Under Canadian privacy law, you've got some solid rights when it comes to your personal info:
You can request a copy of all the personal data we have about you. We'll get it to you within 30 days.
If something's wrong or outdated, let us know and we'll fix it. You can update most info through your member portal.
Want us to delete your data? We'll do it, unless we're legally required to keep certain records (like tax stuff).
Changed your mind about marketing emails or data collection? You can withdraw consent anytime.
You can request your data in a portable format if you wanna take it elsewhere.
Not happy with how we're handling your info? You can file a complaint with the Office of the Privacy Commissioner of Canada.
To exercise any of these rights: Email us at info@valorianfrontier.info or give us a call at (604) 555-7842. We'll need to verify your identity first, but then we'll get you sorted.
We don't keep your data forever - that'd be weird and unnecessary. Here's our retention schedule:
After these periods, we securely delete or anonymize your data. If you cancel your membership and want immediate deletion, just ask - we'll remove what we legally can.
Our website might link to other sites - like nutrition apps, fitness tracking platforms, or partner services. Once you click those links, you're on their turf and subject to their privacy policies.
We try to partner with reputable companies, but we can't control what they do with your data. So read their privacy policies before sharing any personal info.
Some of the third-party services we commonly integrate with include payment processors (Stripe, Square), email platforms (Mailchimp), and scheduling software. Each has its own privacy practices, but we vet them before working together.
We welcome youth athletes (ages 14-17) in certain programs, but we need parental consent first. If you're under 18, a parent or guardian needs to sign the membership agreement and provide consent for data collection.
For kids under 14, we don't knowingly collect personal information without explicit parental consent. If we discover we've accidentally collected data from a child under 14 without proper consent, we'll delete it immediately.
Parents can request access to, correction of, or deletion of their child's information at any time by contacting us directly.
We might update this privacy policy from time to time - usually when we add new services, adopt new technologies, or when privacy laws change.
When we make significant changes, we'll notify you via email or through a prominent notice on our website at least 30 days before the changes take effect. For minor tweaks (like fixing typos or clarifying existing practices), we'll just update the "Last Updated" date at the top.
It's a good idea to check this page occasionally, especially if you're concerned about privacy. The current version always supersedes any previous versions.
Look, privacy policies can be confusing. If you've got questions about how we handle your data, or if you wanna exercise any of your privacy rights, just reach out.